LIMITED COVID-19 TERMS AND CONDITIONS
We understand there are some uncertainties when it comes to booking holidays right now, our ‘limited COVID-19 Terms and Conditions’ aim to allay some of your anxieties, and are as follows:
RESORT CLOSURE (ski lifts closing due to COVID-19): If the resort closes on the dates of your booking, you will be offered a 90% refund on your booking.
BORDER CLOSURES (your country of travel OR France): If your country blocks travel to France, OR France blocks travel from your country on the dates of your booking, you will be offered a 90% refund on your booking.
(10% of your payment is kept to cover our admin costs. We can, upon request, send you a billing letter, so you can try to claim that 10% back from your insurance company)
– This DOES NOT include international changes to obligatory ‘quarantine’ measures, as you are still permitted to travel.
If you decide to cancel your booking with us due to any of the terms above, before offering you a 90% refund, we will give you the option of moving your booking to another week during this winter season (01/12/20 – 01/05/21 subject to availability). This change of booking will be FREE of charge, however if the new week is a peak week, extra charges will apply. (The booking cannot be used on any following winter season)
If you cancel your booking for personal reasons, or any other reason not stated above, we stand by our original Terms and Conditions [Shown below]
We hope these new limited Terms and Conditions help to mitigate some of your booking worries. They are an essential safeguard, enabling us to operate and honour our contracts with our fantastic nannies.
Changes commenced 01/11/2020
TERMS AND CONDITIONS
Please read thoroughly before booking with ABSki childcare. The following information outlines the terms and conditions for ABSki childcare. When confirming your booking (through payment) with us you agree to the following.
Payments and Deposits
To secure your booking with ABSki childcare we require 50% of the total cost of the services booked, this will act as a non-refundable deposit. Without the deposit no booking can be guaranteed. The full sum will be due 30 days before the first day of the booking.
Please note that your Nanny will not commence with the work if payment is not settled on her first day of childcare.
Extra hours can be paid in resort with receipt or followed with an extra invoice on the beginning last day of the booking. The payment will be due before leaving resort.
In the event of your booking having to be cancelled. The following terms will apply:
Where notification of a cancellation is less than 2 weeks before the start of the booking, no payments made will be refunded. Should the payment not have been settled at the time of your cancellation you will be invoiced the total booking fee.
Where notification of a cancellation is more than 2 weeks before the start of your booking no further payments will be due. You will be reimbursed 50% of your booking fee. Your initial deposit payment is non-refundable.
Your childcare services are booked before you enter resort due to high demand you cannot change your hours in resort (unless you have booked on to ‘flexi-hours’). Your nanny will work the agreed hours made at the time of booking. If you choose not to use your nanny on one of your booked days or to end hours early or start late on your booked hours the hours will not be made up. You will not be reimbursed for the hours not used.
Additional hours will be invoiced and paid before the end of the childcare services.
Bookings outside of resort
If your booking is not in Tignes Lavachet, Le Lac, or Tignes Val Claret your booking is classed as outside of resort.
Hours available in Val D’isiere and Tignes Les Brevierres may be less flexible due to nannies travelling via ski lift or local busses. We will endeavour to work every hour of the booking however if weather does not permit this then you will be offered hours to make up the time. In cases where this is not an option you will be refunded 50% of the hours not worked.
Sickness and Medication
If your child is unwell during your holiday there is a local doctor’s surgery and a number of pharmacy’s available. We can provide you with directions and opening hours upon request. In the unlikely event that you child has an infectious illness, it may be that your Nanny can not continue to care for them; in this event, there is no refund of fees.
Prior to commencement of your booking you will be asked to sign an agreement authorising our Nannies to act on your behalf in circumstances when your child may need medical advice/treatment in an emergency. We will only give medication prescribed by a doctor to your child following your prior written permission.
In the unlikely event that a member of staff is ill ABSki will replace your nanny however on peak weeks this may not be an option in this event you will be fully refunded the hours you did not receive.
It is your responsibility to notify ABSki Childcare and your nanny of any allergies that you child has and the related medicines for this.
If you wish for your child to engage in activities around resort that require extra payment, e.g trampolines, swimming and huskey rides your nanny will require a float to cover costs for both child and Nanny. This can be pre-arranged and paid to the Nanny in euros in resort. Prices and activity details can be provided upon request. Please note many of the activities in resort are free for under 5s.
ABSki Childcare will at all times take reasonable care of your child/children and his/her/their personal effects and money. If your child/children has/have an accident or suffer(s) loss of or damage to his/her/their personal effects and money, ABSki Childcare will not be liable to pay any damages or meet any expenses arising. Similarly if your child/children incur(s) any liability towards a third party in respect, for example, of any injury caused by your child/children to that third party or damage caused to the third party’s property, ABSki Childcare will not be responsible.